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All things software and Best Practices in the Enterprise Software industry. Including discussions on Customer Relationship Management, Enterprise Resource Planning, Blockchain, Cloud Application Reviews, and any Software that powers your business.

Jan 20, 2019

In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses the 3 Main Goals behind every CRM Software implementation, what are some enablers and examples of how CRM systems improve revenue, and efficiency, and retention.  Goals, and KPIs discussed in this episode illustrate how CRM systems help you to achieve the following goals:

Increase Revenue

  • Increase Conversation Rates of Business 
  • Increased Upsell and Cross Sell Rates
  • Increased Visits and Orders Made Per Customer
  • Increased Order Value
  • Increased Win Back Rates
  • Increased Referrals
  • Sales Close Rates and Win Rates

Improve Retention

  • Decrease Customer Churn
  • Decrease Sales Turnover
  • Increase Renewal Rates
  • Increased Employee Satisfaction

Increase Productivity And Efficiency

  • Reduce Administrative time on sales deals. 
  • Reduce the amount of systems in your company.
  • Decreased Administrative Time Per Deal.

Helpful Sources:

Audio and Narration by: John Perez

Music Produced by: Miguel Garcia