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All things software and Best Practices in the Enterprise Software industry. Including discussions on Customer Relationship Management, Enterprise Resource Planning, Blockchain, Cloud Application Reviews, and any Software that powers your business.

Mar 30, 2019

In this weeks episode, John talks about how AI is changing CRM Applications. Learn some of the Top 5 use cases, and how you can infuse AI in your CRM.  Here are the use cases he reviews:


  1. Transcribe and Analyze Sales Calls
  2. Reduce Ticket Volume with Intelligent Customer Self-Service. 
  3. Dig Through Industry and Social Media Data for Account-Based Marketing and Sales. 
  4. Trawl Through Past Data for Accurate Lead Scoring and Predictive Marketing
  5. Predict Caller Intent and Reduce Escalations with a Virtual Assistant