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All things software and Best Practices in the Enterprise Software industry. Including discussions on Customer Relationship Management, Enterprise Resource Planning, Blockchain, Cloud Application Reviews, and any Software that powers your business.

Mar 31, 2019

In this episode, John talks about the values of implementing a knowledge base system in your business.  He further explains:

  • The effects of a knowledge base on your customers
  • The business value of a knowledge base
  • The importance of giving your customer a portal.


Mar 30, 2019

In this weeks episode, John talks about how AI is changing CRM Applications. Learn some of the Top 5 use cases, and how you can infuse AI in your CRM.  Here are the use cases he reviews:

 

  1. Transcribe and Analyze Sales Calls
  2. Reduce Ticket Volume with Intelligent Customer Self-Service. 
  3. Dig Through Industry and Social...


Mar 23, 2019

In this weeks episode, John talks about how you would go about implementing your own custom cloud base CRM, and the reasons why you would want to do this.  Here are the 5 steps:

  • Step 1 - Pick an Open Source tool.
  • Step 2 - Pick an existing Infrastructure as a Service Platform. 
  • Step 3 - Identify the Top 3 Use cases for...